At Omber Style, we want you to shop with confidence. Please read the following Shipping & Returns Policy carefully before placing your order.

Shipping

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that during new collection launches, promotional campaigns, sales periods, or holidays, order processing may take slightly longer.

Shipping Times

Estimated delivery times are:

  • Greece: 1–3 business days

  • European Union: 3–7 business days

  • International: 5–15 business days

Delivery times are estimates only and may vary depending on customs procedures, courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination country, shipping method, and order value.

Any available free shipping thresholds will be displayed during checkout.

Customs & Import Duties

For orders shipped outside the European Union, customs duties, import taxes, VAT, or other local charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order.

Omber Style cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

Once an order has been handed over to the courier, delivery is under the responsibility of the shipping carrier.

If your shipment appears delayed or lost, please contact us and we will gladly assist you in opening an investigation with the courier.

Returns & Right of Withdrawal

We hope you love every purchase from Omber Style. However, if you’re not completely satisfied, you may return eligible items in accordance with the policy below.

Customers within the European Union also benefit from the statutory right of withdrawal provided under applicable consumer protection legislation. Consumers generally have the right to withdraw from distance purchase contracts within 14 calendar days from the day they receive the goods, unless a legal exception applies.

Return Eligibility

To qualify for a return, items must:

  • be returned within 14 calendar days of delivery;

  • be unworn, unused, and unwashed;

  • be free from stains, perfume, makeup, deodorant, or other signs of wear;

  • have all original tags attached;

  • be returned in their original packaging;

  • include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or incorrect:

  • earrings;

  • underwear, bodysuits, shapewear, swimwear or bikini bottoms where the hygiene seal has been removed;

  • beauty or cosmetic products that have been opened;

  • personalized or custom-made products;

  • gift cards;

  • items marked as Final Sale or Non-Returnable.

How to Request a Return

Before returning any item, please contact our Customer Support team by email and include:

  • your order number;

  • the item(s) you wish to return;

  • the reason for your return.

Once approved, you will receive detailed return instructions and the return address.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping Costs

Unless the return is due to our error (incorrect, damaged, or defective item), customers are responsible for the return shipping costs.

We strongly recommend using a tracked shipping service, as Omber Style cannot be responsible for returns lost during transit.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged item;

  • a defective item;

  • or an incorrect product,

please contact us within 48 hours of delivery and include clear photographs showing the issue.

After reviewing your request, we will arrange a replacement, exchange, or full refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return results from our error or where required by applicable law.

Exchanges

We currently do not offer direct exchanges.

If you wish to receive a different size, colour, or product, please return your eligible item for a refund and place a new order through our website.

Refused or Unclaimed Deliveries

If a shipment is refused by the customer or returned to us because it was not collected from the courier or due to an incorrect delivery address, any shipping costs, return shipping charges, customs fees, or carrier fees incurred may be deducted from the refund where permitted by law.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our Customer Support team.

We are always happy to assist you and will respond as quickly as possible.

Withdrawal Request